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外贸人每个月都会有那么几天内心躁动不安的日子，而且随着夏季的到来，气温的升高，人也变得容易烦躁起来。别急别急，今日就带来了外贸人专用减压术，快来干了这碗 “心灵凉茶”吧！

As the weather becomes hotter, people are easily getting annoyed. Keep calm, today I will give you decompression specialized for us and let's have a look!



那些工作不能承受之重


Those pressures




1、“急”：老板催你(或者自己催自己)，你催客户直到客户消失为止

Being impatient, when boss pushes you or you yourself are nervous, you turn to customers and urge them till they disappear.


心灵凉茶： 把该做的事情做完善了，该注意的细节注意了，剩下的就交给客户。如果发现还有遗漏或者不足的地方，追加一封邮件说明，但修改次数不宜过多。否则一个报价或者 PI 修改 N 次，客户会对你的做事态度和能力表示怀疑。

Tea for the soul: when you have done all you should and noticed all details, the rest are for the customers. Once you find something omitted or wrong, add an e-mail for explanation while only several times. Otherwise, a frequent correction of PI or quotation will make customer judge your attitude and ability.



2、“忙”：整天做不完的事，老板、同事、网管都来找，快递物流电话不断

Being busy, every day, boss, managers and colleges come to you as well as continuous phones called from logistics.


心灵凉茶： 一口井凿的够深了才有泉水，到处打井损耗的不仅是体力更是脑力，个人的精力有限，集中精力做自己该做的事。

Tea for soul: Spring hides under deep well. It’s a waste of physical strength and mental power to dug wells everywhere. Our personal energy is limited and we should focus on out own work.



3、“闲”：客户邮件也不回，怎么发都没意思，一样的工作天天如此，感觉有点空虚

Being bored, no replies for customer’s e-mail as it is boring for you to have same work everyday.


心灵凉茶： 如果连续几天你都有这种感觉，那你的工作态度一定出了问题。这时候可以想想，咱们的网站能不能再有吸引力一些？发布过的产品用不用更新？邮件能不能想办法更专业一点？闲的时候千万别和同事作比较，因为比较后再去催客户要订单，写的邮件不是献媚就是抓狂。千万别让自己太悠闲，在行动中获取经验，而不是凭空去设想。

Tea for soul: if this feeling remains for days, there must be something wrong with your work attitude. Think of this at the moment, can we make our website more attractive, should I update the products I sent and can the e-mails be more professional? Never send mails to customers after comparing with your colleges to cure time, as the mails can be a complaint or flattery and never let yourself be too leisure but seize experience through actions instead of imaging and guessing.




4、“没有经验”：大错没犯，小错常有

Lack of experience, no big errors but many small mistakes.


心得：  一封邮件看完两遍再发，避免不该犯的错误和机械的重复。多听取长者的建议，经验中的精华不会过时，细心谨慎是常道。桀骜不驯的个性必定也能成功走一段，但是积极吸取，虚心钻研才能走完全程。

Experience Read the mail twice before sending it out to avoid mistakes and repeats. Listen more to the senior workers because their experience is never out of date and it is a common theory to be patient. Being obstinate and unruly can also be successful but only positivity in learning and modesty in studying win at last.



无数经验告诉我们，做业务，品行才是基础。很多人工作时间不长但是业务却做的很好，公司的实力暂且先不谈，从自身出发不排除两个原因：

There are many people doing well in business within long stay in company. Except for company ability, there are two personal reasons: 



1.  做业务之前自身的修养已经比较高了。这里包括态度，心态，毅力等等；

The first one is these people have relatively high accomplishment before doing business which includes attitude, mentality and will. The second one is business tactics mastering.


2.   掌握了一些的做业务技巧。

Countless experience tells us virtue is the base 

其实客户看中的并非你技巧多高，反而是一旦客户知道你的技巧了，下次你就不一定能把握的很好了。技巧可以慢慢学到，但是以下品行需要一开始就修炼：

Actually, what customers care is not your high skill which can be known once showed and becomes not so useful next time. Skills can be learned gradually but some virtues need to be learned from the beginning.



A
爱心 Love



一个没有爱心不真诚的业务，很难让人接近。你做不到足够的关心客户，你就很难打开客户的心扉。爱心永远不会被拒绝，很多人挖空心思在学习技巧，学习经验，但是往往会抛弃了人最本能的情感。有一句最能表达我们对订单应该有的态度——你来或者不来，我都在这里，不悲不喜。

If a salesperson is not kind or not sincere, people are not coming to him. And if you care enough for your customers, you will not know their mind. Love will never be rejected. People take efforts to learn skills and experience but abandon the most instinctive emotions. A sentence shows perfectly an attitude we should have towards orders, no matter you are coming or not, I will be here without happiness or sadness.



B
 多一点问候少一点埋怨 More greetings, less complaints


人人都希望被关注，被尊重，被关怀。多一点问候不仅能给自己带来幸福感，也带给别人温暖。当我们抱怨得到太少的时候，想想自己付出了多少。例如国家家庭日那天，阿连给20几个客户发去了祝福，结果同样也收到了他们美好的祝福。

People want to be noticed, respected and cared, so more greetings can not only bring happiness for us but also warming others. When we are complaining about getting not enough, think of what we’ve given. On National Family Day, I sent 20 mails to bless my customers and I received their blessings too.


从心出发，沟通并不是难事。不管业务做的成功与否，找到内心的平静才能更好的挖掘自己的潜能。路一直都在，连粉们一起加油吧！

Start from heart and you will find communication not so tough. No matter you are successful in business or not, you will better discover your potential with peaceful internal mind. The road is always there and let’s work together!